Returns & Exchanges
We offer a 14-day return policy from the date you receive your order.
Return Conditions
To be eligible for a return:
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The item must be unused and in the same condition as when received
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Original packaging and any certificates must be included
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Proof of purchase (receipt or order confirmation) is required
To initiate a return, please contact us at info@fancysmycken.se.
We will provide you with return instructions and the return address.
Returns sent without prior approval will not be accepted.
Items showing signs of use beyond what is necessary to determine fit and function may be refused.
Return Shipping
Customers are responsible for ensuring that the item is returned safely.
Instructions will be provided once the return has been approved.
Refunds
Once we have received and inspected your return, we will notify you via email.
If approved:
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Refunds are issued to the original payment method
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Within 5–10 business days
Please note that it may take additional time for your bank or card provider to process and post the refund.
Exchanges
We do not offer direct exchanges.
If you wish to exchange an item, please return your original purchase and place a new order.
Damaged or Incorrect Items
Please contact us as soon as possible if your item arrives damaged or incorrect.
We will make sure to resolve the issue promptly.
Exceptions
The following items are not eligible for return:
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Custom-made products
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Personalized items (e.g. engraved products)
Right of Withdrawal (EU)
If your order is delivered within the EU, you have the right to withdraw from your purchase within 14 days without providing any reason.
The conditions above also apply.